Frequently asked questions
Is your question not listed? Then please contact our customer service.
When will my order be delivered?
Most orders are delivered within 7–15 business days. You’ll get a tracking number once your package ships so you can follow its progress.
Can I return my product?
Yes, you can return unused items within 7 days of receiving them. Please contact us before sending anything back.
I would like to speak with the customer service. How can I get in touch?
You can reach us using the Contact Us page. We usually reply within 24–48 hours.
What can I do if my item (or part of it) is damaged?
If your item arrives damaged, contact us within 48 hours. Send us clear photos, and we’ll help you with a replacement or refund.
What if I paid too much?
If you were overcharged or see a billing issue, please contact us right away. We’ll check and refund the difference if needed.